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Terms and Conditions

Hello Fellow Makers,

Your business and support is what keeps our vision alive and we value our customers and their experience above all things. Please review the following terms and conditions, which govern your use of our website. We’ve done our best to keep the content on this page simple and easy to digest, but please do not hesitate to contact us with any questions you might have regarding the following information.

Privacy Policy:
Your privacy is important to us at Home Row, period. In the simplest of terms, we do not sell or exchange your personal information to third parties for their marketing purposes. Any personal information we collect (such as your name, mailing address, email address etc.) that is voluntarily submitted by you when creating an account is used solely for customer service and record keeping here at Home Row. We use PayPal as a trusted, secure service for online transactions and do not store your financial information on our site. For more information about PayPal’s privacy policy and terms of use, please visit their website at https://paypal.com. Newsletter subscription sign-ups are voluntary submitted by you via our website. You may opt in or opt out of our newsletter subscription service at any time. We do not manually add email addresses to our newsletter subscription list.

Security:
Our site uses industry standard Secure Socket Layer (SSL) technology ensuring your information is protected with both server authentication and data encryption. In addition, HomeRowFiber.co is hosted in a dedicated server environment that uses a firewall and other advanced technology to prevent interference or outside access. Our website may use cookies and tracking technology depending on the features offered. These are useful for gathering information such as browser type and operating system, tracking the number of visitors to our website, and understanding how visitors use the site.

Copyright:
All content on this site, including but not limited to designs, illustrations, images, photography, text, and graphics is copyright © Home Row Fiber Co. No part of this website, its contents or its products may be distributed, reproduced, re-sold or shared in any form without express permission granted in writing by Home Row Fiber Co.

Permissions:
All patterns purchased through our website are for personal use only and may not be copied, reproduced, shared or re-sold in whole or part without express permission granted in writing by Home Row Fiber Co. At this time you may not sell items made with Home Row Fiber Co patterns. Making items from our patterns exclusively for charitable, not-for-profit causes may be allowed by establishing a licensing agreement between the maker and Home Row Fiber Co. All purchases of patterns through our site constitute understanding and agreement to these terms. For licensing information, please contact us.

Digital Downloads:
PDF patterns are a digital product that cannot be returned or exchanged. Please read the pattern descriptions thoroughly before purchasing so you know what you’re getting. If you’re having difficulties downloading your pattern, assembling tiled PDFs, or if you need extra help following along with the instructions please contact us and we’ll be happy to help you.

Shipping & Returns:
All orders ship via USPS Priority Mail within the US, or USPS First Class International to the rest of the world. Please allow 1-3 business days for your order to leave my hands and journey towards yours. Tracking numbers for US orders and customs numbers for International orders are provided with your shipping notification.

I do my very best to list items accurately with photographs that are true to life but please understand that your computer monitor may display colors a little differently than mine. Print placement of fabrics will vary from bag to bag making each one unique, even when using the same colors and fabrics on multiple bags. The bag you see in the photograph may be a wee bit different than the bag you end up with.

If you are unhappy with your order in any way, please contact me within 10 days after receiving your item so we can promptly discuss how to make you happy! Home Row items are made with love, quality materials, and precision and should make people happy. 🙂 Returns and exchanges are considered on a case by case basis depending on customer comments and concerns. You may be liable for any and all shipping costs to return items.

Blog Disclosure:
Our blog and social media pages are public. By sharing thoughts and comments with us on our blog posts or social media pages you should be aware that any personal information disclosed within a comment can be read, collected and potentially used by others. Home Row Fiber Co. is not responsible for the personal information users select to disclose on our blog or social media pages.

Home Row Fiber Co. reserves the right to revise, amend, or modify this Privacy Policy at any time, in any manner. However, we will provide you with advance notice prior to the change becoming effective and an opportunity to opt-out of such differing uses. Home Row encourages you to periodically review this page for the latest information on its privacy practices.